Refund & Return Policy

At Mors, we take great care in packaging and delivering high-quality bakery ingredients. Please read our Return & Exchange Policy carefully before placing an order.

1. Eligibility for Returns & Exchanges

We accept return or exchange requests under the following specific conditions:

• Damaged Items: If your order arrives damaged, please notify us within 24 hours of delivery by emailing morsbake@gmail.com or calling +91 8308490268. All official return/exchange requests must be raised within 7 days of delivery.

• Mismatched Items: If you receive an incorrect product (wrong size, variant, or item), we will provide a replacement (subject to stock availability) or issue a refund.

• Transit Damage Verification: Refunds or replacements for transit-damaged items will be decided based on clear photo/video evidence provided by the customer. The decision made by the Mors support team regarding transit damages shall be final.

• Time Limits: Return or exchange requests submitted after 7 days from the delivery date will not be accepted.

2. Order Cancellations & Delivery Failures

• Shipped Order Cancellation: If you cancel or reject a prepaid order after it has already been shipped, the applicable shipping fees will be deducted from your final refund amount.

• Incomplete Information / On-Hold Orders: Orders with incomplete contact details or unconfirmed delivery addresses may be placed on hold until verified by our support team.

• Unsuccessful Delivery Attempts: Courier partners typically make up to three (3) delivery attempts. If an order is returned to us because the customer was unavailable, out of town, or failed to receive the delivery, shipping fees will be deducted before processing the refund for prepaid orders.

• Courier Delays: Mors is not directly liable for delivery delays caused by courier companies due to unavoidable circumstances (e.g., severe weather, strikes, or regional restrictions). However, our customer support team will actively assist you in tracking and resolving delivery issues.

3. Exclusions & Special Terms

• Non-Returnable Items: Perishable goods, ingredients with short shelf-lives, and specialty items (such as plants or live cultures) are non-returnable and non-refundable. These items are packed with utmost care, and any transit risk rests with the customer.

• Payment Accuracy: Mors is not responsible for any excess payments made directly to delivery personnel. Always verify the total cash amount printed on your official bill/invoice before making any payment.

4. Refund Process

Once your return request is approved and verified, refunds will be credited back to your original payment method within 10–15 business days.

5. Contact Us for Returns

For any return or refund requests, please reach out to us with your Order ID and photos of the package:

• Email: morsbake@gmail.com

• Phone: +91 8308490268

  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at morsbake@gmail.com. Please note that returns will need to be sent to the following address: Plot240, Sharma House, Opposite to HP Petrol Pump, Rathodi, Marve Road, Malad West, Mumbai - 400095 
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at morsbake@gmail.com.
  

  
  

  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  
  

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

  
  

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  
  

  European Union 14 day cooling off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  
  

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at morsbake@gmail.com.